Help & support

Getting started

Create your clinic

Open the app, tap Create my clinic, and enter the clinic name, your name, email and a password of at least 8 characters. You become the clinic’s dentist account.

Add your secretary

Go to Clinic → Team → Add secretary. Choose an email and a password and share them with your secretary, who signs in on their own phone with Sign in. Secretaries never register themselves.

Set working hours

Clinic → Clinic profile: opening and closing times and the default visit length. The schedule shades closed hours and suggests free slots within them.

Appointments

• Book: tap a dashed “Free” slot on the timeline, or the + button. Choose a duration and pick one of the suggested start times.
• “That time is taken”: someone already booked an overlapping visit or the dentist blocked that time. The message shows who. Pick another suggested slot.
• Block time (dentist): + → Block time, for surgery, lunch or travel.
• Status: tap an appointment to mark it confirmed, in the clinic, done or no-show, to reschedule, or to cancel.

Reminders & notifications

Choose how long before each visit to be reminded under Clinic → Visit reminders. Reminders are scheduled on your phone, so allow notifications when the app asks. If you declined, turn them on in your phone’s Settings → Notifications → MyDentSys.

The Activity tab lists what your team booked, moved, cancelled or collected. It updates while the app is open and each time you return to it.

Tooth chart

Open a patient → Chart. Tap a tooth to see its history; the dentist can tap Add treatment to record a procedure or finding, its surfaces, whether it’s done or planned, and its fee. Switch between Adult and Child teeth at the top of the chart.

Finance

• Finance tab (dentist): monthly net profit, the last six months, expenses by category, and patients who still owe money.
• Record a payment: patient → Billing → Record payment. The remaining balance is filled in for you. Secretaries can record payments too.
• Record an expense: Finance → + → Record expense.
• A patient’s balance is the fees of their done treatments minus their payments. Planned treatments don’t count until they’re marked done.

Account

• Forgot your password? Secretaries: ask the dentist to reset it under Clinic → Team. Dentists: email us from your account’s email address.
• Change password: Clinic → Change password. Your other devices are signed out.
• Delete your account: Clinic → Delete account, or use the web form.